Milacron Holdings are uniting their Aftermarket spare parts and service offerings into the ‘One Milacron Lifecycle Advantage’.
Milacron Holdings has announced it is uniting its aftermarket spare parts and service offerings as part of its ‘One Milacron Lifecycle Advantage’, following a major investment programme.
The company’s aftermarket service for its portfolio of products includes preventative and traditional service and repairs, spare and replacement parts, and retrofits and rebuilds.
As a result of customer feedback, the company has set up key customer service centers in Afton, Ohio, and Vsetin, Czech Republic, with similar centres to open in China and India.
As a result, Milacron says customers can expect expanded language capabilities, as well as faster response times to enquiries and service requests.
The European ‘One Milacron’ Customer Care Centre houses a multilingual team of 32 customer service agents supporting Ferromatik injection moulding machinery, Uniloy blow moulding, DME mould supplies and CIMCOOL fluid technologies in 11 languages.
Ron Krisanda, Chief Operating Officer, Milacron, said: “We’ve invested over $25 million into our Aftermarket service and parts offerings to serve our customers entire lifecycle over the last 12 months. Our customers have asked that we carry more parts in stock at our service centres and we’ve listened, resulting in greatly reduced delivery times and less downtime.”
Additonally, Milacron says its online, interactive parts catalogue has been “extremely successful” in helping customers address their aftermarket needs immediately in the field. Since launch, there are over 12,000 machines listed online and over 6,000 registered users. The interactive parts catalogue is a major part of the new Milacron eSTORE that will be launching in June.
Tony Galuardi, Vice President/General Manager Aftermarket, commented: “We’re seeing past parts and service customers come back to Milacron. The new facilities and investments are now really impacting our customer experience in a positive way. We will continue this focus with our other product brands such as DME and Mold-Masters in the very near future as we want our entire customer base to win.”