Adrian Walters, Wittmann Battenfeld's UK and Ireland Service Manager
Wittmann Battenfeld (WIBA) UK has reported a “quantum increase” in its service and spares business, seeing an increase in both demand and staff within three years.
Formed in 2013, the team of engineers working within the divivison for the UK and Ireland has increased from five to 12, including one apprentice.
The company says the increase is down to both a surge in machinery sales from 2013-15, as well as a growing number of its customers scheduling service visits and equipment training in advance.
“Many moulders are increasingly bundling a number of non-urgent jobs together – and having them tackled via a monthly service contract,” explained Adrian Walters, WIBA’s UK Service Manager.
“At the same time, our engineers are also able to offer some equipment training and support at these sessions – often to new personnel. This scheduled monthly arrangement not only helps our customers avoid costly call out fees, stoppages and downtime, it also helps us structure and plan our customer service.”
The service team is also currently embarked on a programme of upgrading and future proofing some of its older machines in operation within the UK’s injection moulding industry.
By refurbishing and refitting older models with new parts and software systems, WIBA says costs can be reduced and improvement in performance made without the expense of buying a brand new machine.
Wittmann Battenfeld UK’s service and machine maintenance will play a key part in an Open House event to be organised by the company at its Wellingborough HQ at the end of May 2016.